CommunicationsGenie Frequently Asked Questions
What can I expect from CommunicationsGenie?
Pricing structure: Are there different levels of service available?
Are there any hidden costs?
Is there a way to defray the cost or fund the purchase of CommunicationsGenie?
Can CommunicationsGenie really deliver the required technology?
Will CommunicationsGenie be a difficult transition for my staff?
Will you help train my people to effectively use the various features of CommunicationsGenie?
Does CommunicationsGenie take appropriate steps to protect the privacy of players?
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Q. What are the bottom-line benefits of CommunicationsGenie to professional sports teams?
A. 1. Saves Time, Money and Effort for the Organization
2. Enhances Team Communications
3. Positively Impacts Player Development and Coaching Efforts
4. Bridges the Gap Between Players and Their Families
5. Improves the Lives of Your Players
Q. What can I expect from CommunicationsGenie?
A.
- Ease of Use — Requires no programming or specialized training.
- Flexibility — Offers a variety of platform to meet the needs of different users.
- Privacy — User-name/password-protected online environment.
- Support — Backed by the experience of James Tower, Inc.
- Anytime-Anywhere Access to Information — Mobile access to schedules, training resources and video summaries on Web-enabled devices is in development.
- Secure 24/7 Availability — Our SAS 70/PCI-compliant hosting facility ensures data is secure, and your site is always available with around-the-clock access and 99.99% uptime.
- To be Up and Running Quickly — Rapid deployment capabilities allow us to meet team needs as well as the needs of players, sooner rather than later.
- Time to Focus on Other Initiatives — There’s no software or hardware to install or manage. We take care of the technology, freeing up your resources for other tasks.
Q. Pricing structure: Are there different levels of service available?
A. Yes. Different teams have different objectives, different budget constraints and different availability to internal resources. Because of this, we offer two different base packages for CommunicationsGenie: Basic and Premium. Both include a level of customer service that our clients have described as “incredible,” “consummately professional” and “consistently excellent.” You can also create your own custom-tailored package by adding individual features to base packages on an a la carte basis.
Back to TopQ. Are there any hidden costs?
A. No. Our CommunicationsGenie service is designed to bring the right mix of people and technology to help you launch your program promptly — and all of our fees are explained clearly up front.
Back to TopQ. Is there a way to defray the cost or fund the purchase of CommunicationsGenie?
A. Yes. You have the option to sell small banner ads and other unobtrusive advertising on select pages of your CommunicationsGenie Web site.
Back to TopQ. Can CommunicationsGenie really deliver the required technology?
A. Yes. CommunicationsGenie is a proven platform that has been used by over 40 colleges and universities since its inception. Plus, we have a unique understanding of the needs of professional athletes and teams. James Tower is an affiliate company of Glen Taylor, owner of the Minnesota Timberwolves. The Timberwolves are one of our clients, and we continue to work with coaches and players to fine-tune feature sets and assure our solution meets the needs and expectations of the entire organization.
Back to TopQ. Will CommunicationsGenie be a difficult transition for my staff?
A. Our intention is to be helpful to your staff, not a hindrance. CommunicationsGenie is a service, not just a product. Our goal is to bring you the right combination of technology and service to help you establish a coordinated program of high-impact, personalized, two-way communications with your players, personnel and the families that support them, while reducing some of the burdensome workload on the Player Development staff.
Back to TopQ. Will you help train my people to effectively use the various features of CommunicationsGenie?
A. Absolutely. Your CommunicationsGenie Client Service Manager will conduct the training — which only takes a few hours — on-site at your offices.
Back to TopQ. Does CommunicationsGenie take appropriate steps to protect the privacy of players?
A. Yes. We recognize the importance of protecting players’, their families’ and the team’s privacy and information. Therefore, we have clear, strict policies in place regarding the collection of information, player and family choice in providing information and the use, distribution and security of that information. These policies were developed to be consistent with all appropriate federal and state laws, the policies of our client organizations and the common conventions of reputable online communities. Our clients have found them highly appropriate.
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